Mobile

What It Was # Boarding Pass was a hybrid ticketing system built for the Waikiki Trolley — Honolulu’s iconic open-air sightseeing service. The solution bridged a physical paper pass experience with digital validation, deliberately designed around the trolley’s customer base: predominantly elderly tourists who were technology-averse and expected a tangible ticket in hand.

What It Was # The WBIDA Mobile Concierge was an internal field operations application built for the Waikiki Business Improvement District Association — the organization responsible for managing and maintaining the Waikiki commercial district in Honolulu. The app was used by WBIDA’s Aloha Ambassadors, the district’s uniformed street-level field staff, as their primary tool for logging activity and reporting issues across the district.